What are some FAQs of our online dating and chat platform?

Frequently Asked Questions

Check out Updates for new changes to Crush Corner - New Zealand online dating and chat platform.

 Crush Corner - New Zealand - Online Dating and Chat

General

Yes, this site is completely free to use. You can send unlimited messages as long as you have confirmed chat with another member.

Please use common courtesy when communicating with another member and read and agree to our Terms and Conditions and Privacy Policy before using this site and/or application.

We have strict Photo upload guidelines. Any member photos that does not meet our photo guidelines will be declined.

We aim to keep Crush Corner site and/or application a clean, friendly, and enjoyable environment for all our members.

Premium gives you more access to different features of the site and/or application such as not having a new messages limit.

Find out more about Premium memberships below.

Messages

You confirm chat with another member when you and the other member have sent at least one message each to the other member. You are able to send a maximum of 2 messages in total to another member without the other member needing to reply.

After sending 2 messages, you will not be able to send another without chat confirmed with that member first. Once you have confirmed chat with another member, you are able to chat freely, unlimitedly with that member without affecting your message and buzz limits.

Buzz is a type of message. A buzz is preset content you select from the buzz list options. You can send up to 1 new buzz every 7 days.

A standard message is your typical message where you add your own text and/or emojis. You can send up to 1 new standard message every 7 days.

If you have reached your limit for new messages, you can either wait until your messages have reset or you can sign up to a Premium membership or buy additional messages.

You can find out more about our packages in the member upgrade section.

Buzz and standard message do not accumulate over time.

The messages reset does not affect your additional messages purchased from the message pack.

You can turn on/ off new message notification mail in account settings. You can update your account settings by clicking on 'Settings' link near the bottom of the 'Account' section.

Profile

You are able to update your profile in the 'Profile' section.

  • Please use common courtesy when updating your profile details.
  • All your profile details must not contain obscenity, or profanity.
  • Profile details with obscenity words will be replaced at first instance with a blank.
  • Our staff will also monitor on a regular basis for profiles that may contain obscenity, or profanity and your account may get suspended based on our findings.

If you notice another member with profile details that are inappropriate, you can report this member and we will look into the member account.

Photos

You can find the your photos in 'Profile' >> 'Photos'.

You can upload up to 10 photos.

Photos will get an initial screening using Automated Image moderation. This is to check that your photo meets the minimum requirements of our photo guidelines.

Photos will get a final approval manually by our trained staff. Photos will be approved from on normal business hours from Monday to Friday between 9am to 5pm every few hours when we have staff available.

Please make sure you upload photos that meets our photo guidelines for quicker approval.

Photos must be in .jpg, .jpeg, or .png format.

Photos must not exceed 2 megabytes.

Photos will need to meet our photo guidelines before being approved:

  • not contain nudity (or suggestive partial nudity).
  • not portray hate or hate crimes.
  • not contain violence.
  • not contain offensive gestures or language (English Only).
  • not contain drugs, drug paraphernalia, or drug use.
  • not appear blank or broken.
  • contain at least a single full human recognisable face.
  • Once your photo has been approved and is profile picture friendly, you can set your profile photo in the 'Profile' >> 'Photos' section.
  • Your profile photo must be 'profile picture friendly'. If the photo has a profile tick icon at the bottom of it, it is categorised as 'profile picture friendly'.
  • You can set your profile photo by clicking on the photo menu (near the bottom right of the photo) and selecting 'Set as profile'.
  • You can remove your profile photo the same way but selecting 'Remove as profile' instead.
  • If no profile photo is set, a profile friendly photo will be assigned automatically. You can turn this option off in 'Account' >> 'Settings' section.

A photo will be categorised automatically once it is approved on whether it is profile picture friendly.

A photo is considered profile picture friendly if the photo has at least one clearly visible face near or close to the center of the photo.

A profile tick icon will appear at the bottom if it is categorised as profile picture friendly.

Yes, you have the option of hiding photos that you would not like to be viewed.

If you want to hide a photo, visit 'Profile' >> 'Photos' section. Click on the photo menu for the photo that you want to hide, and select 'Hide'.

You can make the photo visible the same way but selecting 'Show' instead.

You can turn off declined photos notification mail in 'Account' >> 'Settings' section.

  • Make sure that there is at least one clearly visible face in the photo.
  • There should be at least a single face in the photo that is as upright as possible. i.e. similar to passport or drivers licence photo.
  • Make sure the photo meet our photo guidelines.
  • If you have any queries, or questions about uploading photos, you can contact us at support@crushcorner.nz.

Premium Membership

You can upgrade at anytime to a premium member by logging in, visiting the upgrade page, and choosing the package you would like to purchase.

As a premium member, you will have access to the following:

  • Unlimited messages.
  • You can view who has favourited you.
  • You can view all member photos.
  • You will get a premium icon next to your profile viewable by other members.

If you are already a premium member, and decide to purchase another upgrade, this will be added to your existing premium membership. i.e. Your premium expiration date will extend.

Blocking, Visibility, Report, and Account Removal

  • If there is a member, you would not like to view your profile, previous messages, you can choose to block that member.
  • Members can be blocked by visiting the member profile page and clicking 'Block' at the bottom of the page.
  • You are able to turn off all visibility of your profile, messages, and favourites from other members.
  • You can 'turn off visibility' by visiting your account section and click on 'Turn off visibility' near the bottom of the page.
  • This is useful if you would like to take a break and/or not be viewable by any other member from the site.
  • If you feel member has breached our terms and conditions, and privacy policy, you are able to report this member.
  • You can report a member by visiting the member profile and clicking on 'Report member?' link near the bottom of the page.
  • All reports will be handled with discretion.
  • All reports will be reviewed by our trained staff.
  • You will be notified of the outcome if deemed necessary.
  • If you are certain that you would like to delete your account permanently, you can do so by going to the ‘Account’ section and clicking on ‘Remove your account?’ link.
  • If you have submitted your account for permanent removal, your account will be offline immediately. You will not be able to log back in.
  • It will be permanently removed within the next 5 working days. Once it has been removed permanently, your account will not be recoverable.
  • If you have changed your mind after removing your account, please contact us immediately within 5 days to reverse this process.

Miscellaneous

You can favourite another member and other members can favourite you.

This will give you quick access to their profile from your favourites section.

You will be able to view who has favourited you if you are a Premium member.

You can update your search preference by going to the 'Search Preference' page or by clicking on the 'Update Search Preference' icon in the search bar.

Changes will be saved and will become your default search options.

You can update your account details in the 'Account' section.

The account inbox is for system and administrator messages.

For example, if you have uploaded a photo and was declined, you will receive an inbox message to notify you of this.

You can check your 'Account Inbox' messages by visiting 'Account' >> 'Inbox'.

You can turn off unseen views mail notifications in 'Account' >> 'Settings'.

If you would like to share success stories, you are welcome to do so, by sending it through to success@crushcorner.nz.
We will review it and may publish it on our site with your consent. :)